Exchanges & Refunds
Shoppers have 7 days within receiving
an order to return an item for exchange, this would not apply on custom-made
orders unless approved by the boutique and BOKSHA.
Requests can be made in one of the following ways:
Please note however that exchanges are only allowed if an item is defective or not as described, and any request for a refund would have to be approved by the boutique and BOKSHA. Also kindly note as a general rule, returns are only accepted if the garment has returned unworn, unwashed, undamaged and unused with the original tags attached. Customers are required to notify BOKSHA of a defective item within 24 hours of receiving the shipment, otherwise it is deemed that the product was received in a good condition.
Refunds will be done through a credit note with BOKSHA.com, unless the order was cancelled within the hour of purchase.
Returns outside the return period will be subject for approval by the boutique and BOKSHA, regardless if the item is still sealed or not.
Shoppers can cancel their orders within 1 hour of purchase and refunds will be made back to the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed and note that amount refunded will be net of bank processing charges. After 1 hour of placing an order, Shoppers can only cancel the order before the boutiques start processing their orders, which will be confirmed by email. Boutiques will assess cancellation post processing time and will inform the Shopper about their decision regarding their request. Cancellations for bespoke orders are not possible during the processing time and any cancellation will incur the full cost. Refunds agreed by boutiques will be done only through a credit note with BOKSHA.com