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EXCHANGES, RETURNS AND REFUNDS


Shoppers have 7 days within receiving an order to return an item for exchange or refund.


Requests can be made in one of the following ways:


Please note however that refunds and exchanges are only allowed if an item is defective or not as described. Also kindly note as a general rule, returns are only accepted if the garment has returned unworn, unwashed, undamaged and unused with the original tags attached.


Returns outside the return period will be subject for approval by the Boutique and Boksha, regardless if the item is still sealed or not.

Refunds will be done only through a credit note with Boksha.com

Cancellation


Shoppers can cancel their orders within 1 hour of purchase and refunds will be made back to the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed and note that amount refunded will be net of bank processing charges. After 1 hour of placing an order, Shoppers can only cancel the order before the Boutiques start processing their orders, which will be confirmed by email. Boutiques will assess cancellation post processing time and will inform the Shopper about their decision regarding their request. Cancellations for bespoke orders are not possible during the processing time and any cancellation will incur the full cost. Refunds agreed by Boutiques will be done only through a credit note with Boksha.com